Emotional Intelligence and Employee’s Performance In The Nigerian Banking Industry

ABSTRACT

This study examined emotional intelligence and employee’s performance in the Nigerian Banking Industry. The study employed the survey design method. 186 employees of selected banks were sampled using stratified random sampling technique. The data collected were analyzed using correlation analysis as analytical tool. The findings revealed that self-control is significantly related to employee performance, which implied that self-control helps to persuade others in pursuit a common goals or organizational mission. The study found that there is significant positive relationship between self-control and employee’s performance, there is significant positive relationship between self-awareness and employee’s performance, there is significant positive relationship between social competencies and employee’s performance and that managing emotion of leaders do positively affect employee’s performance. The study concludes that there is a significant relationship between self-control, self-awareness, social competencies, managing emotion of the leaders, and employee’s performance in the Nigerian Banking Industry. It implied that increased self-awareness would boost morale and attitude that would provide a happy, productive and performing employee as a result of job satisfaction towards achieving organizational goals and objectives. It was recommended that Nigerian banking organization should create more awareness and promote emotional intelligence in their organization. The study contributed to knowledge in providing empirical evidence to support that emotional intelligence are correlates of employee’s performance in the Nigerian banking industry.